Emotional intelligence is the ability to both understand and manage emotions. Those with high emotional intelligence will not only be able to comprehend and deal with their own emotions but those of others. People with low emotional intelligence may struggle to manage their reactions and compulsions. They can also be largely unaware of how others respond to them.
The skills of emotional intelligence include self-awareness, empathy, motivation, social skills, and self-regulation. These are all crucial skills in any work environment and can lead to more collaboration, communication, and satisfaction among employees. Emotionally intelligent people make good leaders and are often more successful in the workplace.