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Case Study: Reducing Attrition at a Global BPO​

Case Study: Reducing Attrition at a Global BPO

When you’re an internationally recognized, Top 5 global leader in customer support, business optimization, and office services with more than 100,000 employees worldwide, you need top-tier talent to serve your clients. But when your team is over 70% remote and has lofty performance expectations placed on them, it can be challenging. It’s hard to find the right people for the tens of thousands of constantly open jobs, who will help to outperform competitors, stay at the company long-term and ensure the right experience for customers…But does it have to be this difficult?

How did they do it? It’s all in our latest client case study! Find out why Bryq was chosen by this BPO to help solve problems like high attrition, misaligned hires, and a lack of directional talent management decisions.

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