Bryq scores candidates against three things: cognitive ability, behavioral traits validated to predict tenure (resilience, social boldness, emotional stability), and hard skills relevant to the role. We benchmark each score against actual outcomes at your contact center, not against a generic population. Customers who feed performance and tenure data back into the model see attrition predictions tighten within the first hiring cycle. The 47% attrition drop our customers report comes from this loop, not from a one-shot assessment.

Yes. The full Bryq assessment runs on any mobile browser and takes about 15 minutes. No app install, no laptop required. Completion rates on mobile match desktop, which matters when your applicant pool is younger and underbanked. Candidates can pause once and resume from the same device.

For roles where agents work with AI assistants or LLM-based tools, Bryq's AI Proficiency Assessment measures five dimensions in 15 minutes: AI Task Strategy, Prompting and Interaction Quality, Critical Evaluation and Validation, Ethical and Responsible Use, and Workflow Integration and Output Quality. You set the proficiency level (Aware, Functional, Advanced) per role.

Most assessment vendors apply a generic cognitive test to call center hiring. Bryq builds a role profile from your actual high performers, then scores candidates against that profile. The Behavioral component is tuned for high-volume, customer-facing work: tolerance for repetitive interactions, recovery after a bad call, comfort following scripts. We've benchmarked across enough call center customers to build agent-specific norms.

Under a week for Greenhouse, Lever, Workday, iCIMS, and Workable. Bryq triggers automatically when a candidate moves to a screening stage, and scores write back to the candidate profile. You don't change your workflow.

Completion rates in call center hiring with Bryq sit above industry benchmarks for assessments of this length because the experience is mobile-native and gamified. We can share specific completion rates by region on request.

Yes. Bryq holds SOC 2 Type II, ISO 27001, and GDPR certifications, has passed the NYC Bias Audit (Local Law 144), and is EU AI Act Article 4 ready. The assessment is EEOC/UGESP aligned. Compliance documentation is available on request.