Categories
White Collar
Languages
English
Levels
Beginner
Intermediate
Advanced
Application
HR professionals use the Customer Care Roles assessment to evaluate candidates during pre-employment screening, ensuring they have the right communication and problem-solving skills for customer-facing positions. The assessment is also applied in role-specific hiring to distinguish between candidates suited for frontline support versus escalated service functions. Additionally, organizations use the Customer Care Roles assessment for internal mobility, helping identify employees who are ready to move into higher-responsibility roles within customer service teams.
Benefits
The Customer Care Roles assessment measures competencies such as active listening, empathy, conflict resolution, and clear communication�skills that directly impact customer satisfaction and service quality. By aligning these competencies with workplace requirements, the assessment helps employers build stronger customer support teams, reduce turnover, and ensure consistent service delivery. The results provide insight into how well candidates can handle demanding interactions, adapt to different customer needs, and contribute to long-term client relationships.
Skills measured
FAQ
Find answers to the most frequently asked questions about Bryq
Nick Jacks
Group Director of Talent
Sigrid Shun
VP, HR Business Partner Lead
Rob Dougherty
Senior Vice President of Global Talent
