The Customer Relationship Management assessment is used by HR professionals to evaluate candidates for roles that require strong CRM proficiency, such as sales, customer support, and account management. It is commonly applied during pre-employment screening to identify applicants who can effectively manage customer data, track interactions, and use CRM tools to improve client relationships. This assessment also supports role-specific hiring and internal mobility by helping organizations compare candidates� CRM knowledge and skills against the requirements of positions that demand structured customer engagement and data-driven decision-making.