About the role
An Information Clerk job description covers maintaining and organizing company records, routing calls and correspondence, and helping colleagues find information. The role keeps records accurate and sensitive information protected so the organization can work without delays or errors. Hiring managers should assess records accuracy, time management, communication, and AI fluency.
Also called a Records Clerk, an Information Clerk keeps files current, shares information and correspondence across the company, and supports colleagues and customers who need answers. Core duties include:
Records. Accurately maintaining and updating records within company systems.
Calls and messages. Answering incoming calls, taking messages, and routing callers as needed.
Confidentiality. Handling sensitive information in a confidential manner.
What are the essential Information Clerk skills?
The essential Information Clerk skills are records maintenance and data accuracy, time management and prioritization, Microsoft Excel, written and verbal communication, and AI fluency.
Skill | Why it matters | Bryq assessment and level |
|---|---|---|
Records maintenance and data accuracy | Accurate records are the core of the job. | |
Time management and prioritization | Multiple tasks need to be handled efficiently. | Time Management (intermediate) |
Microsoft Excel for reports and records | Used to update records and prepare scheduled reports. | Microsoft Excel (intermediate) |
Written and verbal communication | Needed for taking messages, routing calls, and helping colleagues. | Interpersonal Skills (intermediate) |
AI Fluency | Helps clerks use AI tools safely with confidential records. | AI Fluency (aware) |
The core of the job is keeping records accurate. Excel supports updating records and preparing scheduled reports, and communication supports taking messages, routing calls, and helping colleagues find information.
Levels are a starting point. Bryq lets you set the level each role needs.
Which nice-to-have skills help an Information Clerk stand out?
Microsoft PowerPoint, customer service, troubleshooting, and ethical handling of confidential information add value but are not needed on day one.
Microsoft PowerPoint. Helps present scheduled report results clearly.
Customer service. Supports courteous help for clients and customers.
Problem-solving and troubleshooting. Helps resolve issues when information is hard to locate.
Ethical handling of confidential information. Adds care when working with sensitive records.
Use these skills as tie-breakers between candidates who are equally strong on the essentials. Never screen out candidates who can learn them on the job.
Which competencies predict success as an Information Clerk?
Communication and Empathy are the essential competencies for this role.
Communication. Clear calls, messages, correspondence, and directions to information.
Empathy. Patient, courteous help for colleagues and customers.
Optional competencies are Learning Agility, which helps with adopting new systems and tools, and Leadership Potential, which shows longer-term growth beyond a role with no direct reports.
What AI skills does an Information Clerk need?
An Information Clerk should use AI safely and accurately to find, organize, and summarize information, because the role handles confidential records. Common use cases:
AI fluency matters because AI tools are starting to assist with search, summarizing, and drafting, while the role still relies mostly on established procedures and systems. Clerks need to understand what AI can and cannot do. Unchecked AI output can contain errors or expose confidential details, so every result needs a review before it is shared.
Summarizing. Use an AI assistant to summarize long documents or email threads so colleagues can find key information faster.
Searching. Use AI-enabled search to locate files and records across shared drives and internal systems.
Drafting. Use AI to draft routine correspondence and report summaries, then check them for accuracy and confidentiality before sending.
How do you assess Information Clerk candidates with Bryq?
Bryq measures all the essential skills and traits for an Information Clerk in one integrated candidate profile: cognitive ability, personality traits, soft and hard skills, including AI fluency. Bryq builds an ideal profile for the role and matches candidates against it.
Fit with the role. Profile Fit measures cognitive ability and personality, matched against the ideal profile for the role.
Records accuracy. Administrative Support tests the skills behind accurate record keeping.
Prioritization. Time Management tests how candidates plan and prioritize work.
Reports and records. Microsoft Excel tests spreadsheet skills used for records and reports.
Communication. Interpersonal Skills tests written and verbal communication with colleagues and customers.
AI use. The AI Fluency Assessment measures how safely and accurately candidates use AI.
Optional add-ons. Microsoft PowerPoint, Customer Care Roles, Troubleshooting, and Ethical Judgment cover the nice-to-have skills.
Competency profile. Covers Communication and Empathy, with Learning Agility and Leadership Potential as additions, through competency mapping.
All Bryq assessments are validated by I/O psychologists. Profile Fit is independently bias-audited under New York City Local Law 144 (code4thought, April 2026). The AI Fluency Assessment is built on peer-reviewed and subject-matter expert research. A person makes every hiring decision.
Information Clerk (Records Clerk) job description template
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Information Clerk |
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About [Company name][Add a short description of your company.] About the roleWe are looking for a well-organized and reliable Information Clerk to join our administrative team. You will manage company information by maintaining, organizing, and providing access to files. You will also help colleagues find what they need and support our clients and customers. Responsibilities
Qualifications
Skills and competencies we look for
Working with AI
What we offer
Equal opportunity[Add your equal opportunity statement.] |
Frequently asked questions
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Author
The Bryq I/O Team
Bryq’s I/O Psychology Team is a group of industrial-organizational psychologists who design and validate the science behind our assessments. They write about what research says on hiring, skills, personality, and performance, and how HR leaders can apply it to make fairer, evidence-based decisions.
